ABOUT US

Recruiting, training and delivering specialised customer service event staff for the venue and event industry is what we do, every day.

We’re not just another recruitment or hospitality agency. You’ll find that no other Australian business offers such specialised services and training as their core business.

VIPeople is family owned and run, founded by Anthony and Karen Duffy in 2003. Headquartered in Sydney, we’re supported by a network of customer service event staff throughout NSW, Vic, Qld and WA.

Anthony and Karen have collectively been engaged in the venue and event industry for more than 50 years. Their knowledge and experience, combined with personal, hands on service, truly sets them apart from other providers. The strong and loyal client base is their proudest achievement. It is also reflected in the average length of service, with many of the team remaining with VIPeople since its inception.

Choose VIPeople when you’re seeking high quality customer service staff for venues and events, because we’ll quickly understand your business needs, tailoring the most cost-effective and efficient customer service event staffing solution for you.

Work at VIPeople and enjoy a well-supported workplace, excellent working conditions, a friendly management team and exciting events and venues to work at.

WHY VIPEOPLE?

VIPeople is both the employer of choice and the customer service event staff provider of choice. Here’s why.

Looking for customer service event staff?

  • Reliable and consistent teams

  • Professional, friendly staff

  • Well trained and prepared

  • Tailored staffing solutions

  • Hassle-free, professional relationship

  • Seamless, efficient administration

  • Fully integrated with your business

  • Flexible and scalable to meet your needs

Seeking a customer service event role?

  • Variety

  • You’ll feel valued and important

  • Great working conditions

  • Easy to use TickBox employee management system

  • Friendly management team

  • Fun, supportive environment

  • Work at exciting events and venues

  • Ongoing casual employment

email: info@vipeople.com.au or
call +61 2 9517 9300 us today.

We look for team members with 100% customer focus, commitment, who are friendly and reliable and regularly available for scheduled events.

VIEW JOB VACANCIES

TEAM

What you see is what you get at VIPeople. Hands-on, friendly and personalised service from Anthony and Karen Duffy: an experienced team who genuinely love what they do.

Anthony and Karen have operated VIPeople since 2003, and are as passionate and driven about recruiting, training and delivering high quality customer service event staff today as the day they opened for business.

You’ll find them closely involved in everything from hand- selecting staff and caring for clients, both new and long term, to working hard, on the ground, supporting their customer service teams at venues and events.

With Anthony and Karen, you’ll build a professional relationship that’s seamless and hassle-free. So why not get to know them more?

ANTHONY DUFFY

Anthony Duffy is the owner and Managing Director of VIPeople; a division of Venue Industry Professionals Pty Ltd. Anthony has been a part of the venue industry since 1988 at some of Sydney’s iconic sports and entertainment facilities.

Prior to the establishment of Venue Industry Professionals in 2001, Anthony was employed as part of the management team at venues such as ANZ Stadium, Allianz Stadium, Sydney Cricket Ground, Sydney Aquatic & Athletic Centres and Sydney International Tennis Centre.

During this time Anthony has held executive event and operational management positions, overseeing the delivery of major events across various sporting codes including: Rugby League, Rugby Union, AFL, Soccer, Tennis, Swimming, Athletics and Cricket, along with major outdoor concert productions. The highlight of these roles was assuming responsibility as Manager, Events for the delivery of ANZ Stadium operations for its opening and the ensuing initial twelve months of event delivery.

Incorporated in Anthony’s extensive venue experience is the management of the event day workforce, with responsibilities including all aspects of staffing operations such as recruitment, training, event day management, rostering and employee relations for a workforce of up to 1,000 staff.

Prior to the 2000 Olympic Games, Anthony was seconded by SOCOG to manage front of house operations at the Beach Volleyball venue. This position was responsible for staffing, ticketing and customer service at one of the most successful Olympic venues….Bondi Beach.

Anthony has established a reputation as one of the industry’s leading trainers in the field of customer service, focusing on event day staff. As a former lecturer with the University of Technology (holding a Master of Management Degree from that institution) and possessing a Certificate IV in Training and Assessing, Anthony has delivered detailed training programs to many businesses.

In addition, Anthony is a graduate (completed 1997) and instructor (since 2000) of both the Venue Management School (VMS) and Leadership Institute (LI). Previously, Anthony has served as Chair of the VMS and Dean of the LI.

In 2010, Anthony was awarded the inaugural “Allied Venue Professional of the Year” by the VMA Council and in 2013 was awarded “Accredited Venue Manager” status by the Venue Management Association.

In 2015, Anthony was one of only four Australians to be awarded the coveted IAVM’s “Chairman’s Citation”, recognising his commitment to development of education in the industry, primarily through the establishment of the Australian Graduate Institute.

In 2019, Anthony was awarded “Fellow” status by the Customer Service Institute of Australia.

KAREN DUFFY

Karen Duffy is a Principal of Venue Industry Professionals Pty Ltd. Karen has held positions within Human Resources and training since 1991.

Prior to the establishment of VIPeople, Karen’s experience was in the Hospitality and Catering industry with Spotless Services Limited and the Retail industry with Strathfield Group Limited.

Both roles were held in the Human Resources departments and focused on areas such as recruitment

of hospitality and retail staff, resourcing, training development and delivery, workers compensation management and performance appraisals.

Since the establishment of VIPeople, Karen has continued to focus on the human resource aspects of the business. She is primarily responsible for the advertising, recruitment, resourcing, and training of the casual team. Karen is the point of contact for all staff and manages all aspects of staff relations primarily through a regular presence at venues and events.

In addition Karen has developed the website, is responsible for industrial relations issues, Workcover compliance, WH&S and development of staff contracts, payroll and all other administrative functions relating to staff.

GET IN TOUCH

Whether you’re looking for professional, casual customer service event staff for your venue or special event, or are seeking exciting customer service roles, we’re always ready to talk.

Call us: +61 2 9517 9300     |     Email us: info@vipeople.com.au