• VIC jobs
  • Anywhere
  • August 4, 2021

VIPeople is the industry leading supplier of professional and friendly Casual Event Staff to a variety sporting and entertainment venues throughout Australia.

We have recently signed a long term deal with The Lume Melbourne, which will be located in the Melbourne Convention and Exhibition Centre (MCEC).

The Lume Melbourne is a 3,000+ sqm gallery space soaring four storeys tall, brought to life with state-of-the-art technology – a new and exciting way to explore art. Visitors are surrounded by a vibrant symphony of light, colour, sound and fragrance.

The doors open on 1 September with Van Gogh as the first exhibition and will operate 7-days per week, 364 days a year.

We are looking for a small team of experienced Front of House Duty Managers to be responsible for the smooth and efficient execution of the FOH operations and day-to-day venue requirements. Duties include:

  • Opening/closing the venue
  • Leading and coaching the FOH, box office and merchandise teams (up to 12 staff per shift) plus overseeing security and cleaning contractors
  • Ensuring the venue facilities are kept clean, safe and presentable at all times
  • Acting as the venue contact for private functions
  • Completing end of shift reports

As the ‘face of VIPeople & The Lume’ we are looking for the following skills and qualities:

  1. Experience working in an arts environment, visitor attractions or other public venues at Supervisory level as a minimum.
  2. Friendly, enthusiastic & proactive
  3. Exceptional interpersonal, communication and customer service skills
  4. Outstanding personal presentation & grooming
  5. Ability to multi-task and problem solve with a high degree of attention to detail
  6. Reliability and flexibility to be able to work 3-5 shifts per week on a regular basis, including evenings and weekends. Shift times range between the hours of 8:00am – 11:00pm 7 days per week.

Training will commence from Monday 23 August.

This is a great opportunity to be involved in an exciting long term event for Melbourne.


What is the rate of pay?

All casual staff are employed under an Employee Collective Agreement. Specific rates will be discussed at the interview stage.

How many hours will I be working?

Under the Collective Agreement the minimum hours rostered are three (3). Shift lengths vary from venue to venue and also depend on the event.

How & when do I receive my roster?

Rosters will be available via the VIPeople online rostering system "TickBox". These are posted on a Friday for the following week’s events.

Am I supplied with a uniform?

All event day staff are issued with the top half of the uniform on commencement of employment. This will include a polo shirt, jacket, cap and name badge. A deposit will be required which is fully refundable upon return of the uniform in a reasonable condition.

You are required to provide the bottom half of your uniform, which consists of black trousers/pants, black shoes and socks.

Am I required to work at ALL venues?

Our preference is to have all staff able to work multiple venues however due to the geographic diversity and individual restrictions this will not always be possible. You will be asked to advise which venue/s you are willing to travel to when completing the on-line application form.

Will I be required to work every event?

We are looking for staff who will commit to working all events at one particular venue. Additional work is also available at other venues if interested.

Is staff parking provided at each of the venues?

Car parking availability differs from venue to venue, however is usually at your own expense. At the time of being rostered, details of car parking and public transport will be made available.


To apply for this job please visit tickbox.vipeople.com.au.