VIPeople will deliver the most effectively trained and prepared workforce in the country. As the industry leader in developing customised guest services training programs, the VIPeople training culture differentiates them from alternative suppliers.
VIPeople has developed a signature training program “Service Excellence in Venues and Events”. Managing Director, Anthony Duffy also draws on his experiences delivering the “Customer Relations” and “Creating a Quality Service Model” programs at the Venue Management School and Leadership Institute, educating the industry on key principles related to improved service delivery.
The “Thinking Outside…” training model has been developed around the principle of improving the customer experience at every possible touchpoint. Knowing your customers, understanding their expectations and defining the minimum standard will ensure each team member is focused on “enhancing the experience” at all times.
All VIPeople staff are required to complete “Service Excellence in Venues and Events”, prior to commencing employment. As a result, VIPeople will deliver the best-prepared and most knowledgeable team available.