VIPeople will deliver the most effectively trained and prepared workforce in the country. As the industry leader in developing customised guest services training programs, the VIPeople training culture differentiates them from alternative suppliers.

VIPeople has developed a signature training program “Service Excellence in Venues and Events”. Managing Director, Anthony Duffy also draws on his experiences delivering the “Customer Relations” and “Creating a Quality Service Model” programs at the Venue Management School and Leadership Institute, educating the industry on key principles related to improved service delivery.

The “Thinking Outside…” training model has been developed around the principle of improving the customer experience at every possible touchpoint. Knowing your customers, understanding their expectations and defining the minimum standard will ensure each team member is focused on “enhancing the experience” at all times.

All VIPeople staff are required to complete “Service Excellence in Venues and Events”, prior to commencing employment. As a result, VIPeople will deliver the best-prepared and most knowledgeable team available.

When asked “What does good customer service mean to you?” the VIPeople team will respond with “a smile” and “being proactive”!

Positive attitude
Remain alert
Outstanding personal presentation
Anticipate customer needs
Communicate effectively
Treat customers with respect
Inform customers accurately
Value the customers’ investment


VIPeople can provide a customer service solution across a spectrum of customer touch points. Our staff are trained in a variety of roles, including:

  • Ushers
  • Turnstiles/scanners
  • Queue management
  • Corporate hosts
  • Merchandise sales
  • Box office/ticket selling
  • Cloak room
  • Guest/data registration
  • Car parking operations
  • Wayfinding/directional
  • Access control
  • Informational assistance
  • Corporate Waiters
  • RSA Marshals
  • Concierge
  • Reception & administration


Whether you’re looking for professional, casual customer service staff for your venue or special event, sourcing industry leading training programs or are seeking exciting customer service roles, we’re always ready to talk.

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